We want you to be completely satisfied with your SoundSoap purchase. If you are unhappy with your purchase, you are welcome to return the item to us within 10 days of purchase, provided the product is in its original saleable condition.

We will make sure that all products leave here in top condition. What happens during the delivery process is out of our control. If you believe the product you received is faulty or does not match its description then please contact us immediately.

You have 10 business days to ask for a refund. Please make contact in writing (email is fine) before returning a product.

We can only accept returns for products in their original packing and in original condition.

We will refund the amount of the product in its original payment method or store credit will be awarded.

The return shipping cost are for you to pay.

Please note: There is no refund or exchange for "on sale" items, or products specifically made for you.