Terms & Conditions

All goods remain our property until paid in full. Our products are produced to a high standard, but please note, that due to the fact that our products are handmade, all of our soaps are different and the images used throughout the website including the shop are only a fair representation of the actual goods you will receive.

Shipping and Delivery:

• You are responsible for ensuring the accuracy of the shipping address provided at checkout.
• We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping addresses.
• For rural addresses, please select the appropriate shipping option to ensure timely delivery. Failure to do so may result in delays or return of your order.
• If NZ Post determines that the shipping address is non-deliverable, we may attempt to contact you to provide an alternative address. If we are unable to reach you, your order may be returned to us.
• If your order is returned due to an incorrect or non-deliverable address, you will be responsible for any return shipping costs. We may reship the order at your expense upon receipt of the returned item.
• If you decide to cancel your order that could not be delivered and has been returned to us, we will only refund the cost of the items shipped minus a restocking fee of NZD $5.00.
  

By placing an order, you agree to these terms and conditions.